Privacy Policy

Introduction

Shutize, a part of Cinco Ranch Sleep Center, LLC, a Texas Limited Liability Corporation, and its affiliates (“Shutize,” “we,” “our,” or “us”) hold high regard for the privacy of your information. This Privacy Policy aims to provide you with an understanding of how we gather, utilize, and safeguard the information you provide to us when using our website Shutize.com, the websites connected to this Privacy Policy (collectively referred to as the "Site"), and the services offered through our Site (the "Services").

Occasionally, we may revise this Privacy Policy. If any changes occur, we will publish an updated version on this webpage. We recommend periodically reviewing this Privacy Policy.

Information Collection and Usage Online Collection of Personally Identifiable Information Through your utilization of the Site and Services, we may gather Personally Identifiable Information from you. "Personally Identifiable Information" refers to individually identifiable information about an individual consumer that we collect online and maintain in an accessible format. We collect the following types of Personally Identifiable Information:

Information Provided by You

You may voluntarily provide us with the following Personally Identifiable Information:

Customer Account: If you create an account for any of our Services, you will need to provide us with your name, email address, and password. While creating an account, you have the option to save your billing and shipping information. When logging into your account, you will provide us with your email address and password.

Subscription to Email Communications: When subscribing to our email marketing communications, you will provide us with your email address.

Purchases: Making a purchase on our Site will require you to provide your name, payment method information (such as credit card details and billing information), and the name, address, and phone number of the intended recipient(s). We employ third-party payment processors to handle your purchases. If you make a purchase through your online account, we also maintain a record of your purchase.

Order Status: When utilizing our Site to check your order status, you will need to login to your existing account and go to the Dashboard area on your account. The tracking information for your order will be displayed on the top portion of the page.

Returns: Submitting a request to return an item or inquiring about your return or online order will necessitate providing us with your name, email address, phone number, and any other voluntarily provided Personally Identifiable Information.

Inquiries: When submitting an inquiry, utilizing our Chat feature, or contacting our Customer Service department, you may provide your name, email address, physical address, phone number, or other Personally Identifiable Information.

Writing a Review: If you choose to write a review of our products or Site, you may provide us with your name, email address, and any other Personally Identifiable Information you decide to share. By voluntarily submitting your review to Shutize.com, you grant us authorization to use the content of your review for marketing purposes. Except for your first name, last initial, and any personally identifiable information you include in your review, Shutize.com will not disclose any of your personally identifiable information.

Additional Information: By submitting information on the Site, sending an email through the Site, participating in a contest or sweepstakes, responding to a survey or communication, engaging with us via social media channels, or taking part in another Site function or feature, you may provide us with other Personally Identifiable Information.

Information as You Navigate Our Site

As you explore and utilize our Site and Services, we automatically gather specific Personally Identifiable Information. The following types of information are collected:

Usage Information:

Through your interaction with the Site and Services, we collect information such as individual requests, log-ins (or non-log in activities), Magento logs, and IP addresses. Device Information: We collect details about the device you use, including hardware model, operating system, application version number, and browser. Mobile Device Information: When accessing our Site via a mobile device browser, we collect and aggregate information such as device type, whether it is a mobile device or tablet, and carrier. Location Information: Geographic IP location information is collected. Third-Party Information In certain instances, we may receive Personally Identifiable Information about a third party from you. For example, when making a purchase, you may provide the name, physical address, and phone number of the intended recipient, who is a third party. If you provide us with Personally Identifiable Information about another individual, you are responsible for ensuring that you have the authority to do so and to allow us to use their Personally Identifiable Information in accordance with this Privacy Policy.

How We Use Your Personally Identifiable Information:

We utilize the Personally Identifiable Information we collect to provide you with the Services, enhance and maintain our Services and Site, and protect our legal rights and the rights of others. Furthermore, we may use the Personally Identifiable Information we collect for the following purposes:

User Registration:

Registering you as a user of the Site. Personalization: Personalizing your Site experience and delivering content and product offerings that align with your interests. Transaction Processing: Processing your transactions and communicating with you regarding your order. Order Confirmation: Confirming your order. Product and Service Delivery: Delivering the products and Services you obtain through our Site. Fraud Prevention and Billing: Preventing fraud and billing you for your purchases. Marketing Communication: Contacting you about our products and services that we believe may interest you. Contests, Promotions, and Surveys: Administering contests, promotions, surveys, or other Site features. Site and Service Updates: Communicating with you about our Site or Services and informing you of any changes. Customer Service: Responding to your customer service requests. Legal Compliance: Complying with applicable laws.

How We Share Your Personally Identifiable Information

We may share the information we collect about you in the following ways:

Service Providers:

Sharing information with service providers who perform data or Site-related services on our behalf, such as email, hosting, maintenance, backup, and analysis. Advertising Content: Sharing information with service providers involved in preparing, deploying, and analyzing advertising content. Legal Obligations: Sharing information to the extent required by law or in connection with legal proceedings or prospective legal proceedings. Protecting Our Rights: Sharing information to establish, exercise, or defend our legal rights, including disclosing information to prevent fraud. Court or Authority Request: Sharing information with any person who, in our reasonable opinion, may apply to a court or competent authority for disclosure of Personally Identifiable Information that such court or authority would likely order. Business or Asset Sale: Sharing information with any other person or entity as part of any business or asset sale. Consent: Sharing information with any other person or entity when you provide consent for the disclosure.

Cookies and Other Tracking Technologies

How We Use Cookies Similar to many other companies, Shutize utilizes cookies and other tracking technologies (such as pixels and web beacons) collectively referred to as "Cookies." Cookies are small information files that are stored on your computer hard drive, mobile device, or other devices (e.g., smartphones or tablets) by your web browser software.

We use Cookies for the following purposes:

Estimating audience size and analyzing usage patterns. Saving your preferences for future visits, enabling us to customize the Site and Services according to your individual needs. Displaying relevant content and services based on your interests. Tracking advertisements and search engine results. Compiling aggregated data on Site traffic and interactions to resolve issues and enhance future Site experiences and tools. Ensuring browsing security. Recognizing your return to the Site.

Some Cookies are set by Shutize, while others are set by third-party entities. We utilize Cookies from external entities to obtain valuable information for improving our Site and Services, conducting advertising campaigns, and analyzing the effectiveness of advertisements. For instance, Cookies from Google, Facebook, and similar companies may be used.

Opting Out of Cookies Browser Settings You can block Cookies by adjusting your Internet browser settings to refuse some or all Cookies. However, if you choose to block all Cookies, including essential ones, you may not be able to access certain parts or features of the Site.

For more information on Cookies and how to manage them, please visit www.AboutCookies.org or www.allaboutcookies.com.

Platform Controls You can opt out of Cookies set by specific entities by following the instructions provided in the following links:

Google: https://adssettings.google.com Facebook: https://www.facebook.com/about/ads Microsoft: https://account.microsoft.com/privacy/ad-settings/

Advertising Industry Resources

To understand which entities currently use Cookies on your browser or mobile device and to opt out of some of those Cookies, you can visit the Network Advertising Initiative's website or the Digital Advertising Alliance's website. For mobile-specific opt-out options, visit the Network Advertising Initiative's Mobile Choices website.

Please note that these opt-out mechanisms are specific to each browser and device. Therefore, you will need to opt out on each browser and device you use.

Third-Party Processors

To ensure adequate protection of your Personally Identifiable Information, we have implemented appropriate procedures with our service providers who receive and process such information. These procedures ensure compliance with applicable data security and privacy laws. For example, we engage service providers to process credit card transactions, and we do not collect or receive the information provided to payment processors.

Google Analytics

We utilize Google Analytics, a web analytics service provided by Google, Inc. Google Analytics employs Cookies or other tracking technologies to analyze user interaction with the Site and Services, generate activity reports, and provide other related services. The technologies used by Google Analytics may collect information such as your IP address, time of visit, whether you are a returning visitor, and referring websites. However, these technologies do not gather personally identifiable information. The information generated by Google Analytics is transmitted to and stored by Google, subject to Google's privacy policies. To learn more about Google's partner services and how to opt out of Google Analytics tracking, click here.

"Signals to Opt Out of Tracking"

Certain internet browsers include a feature called "Do Not Track" that allows you to indicate to websites that you do not want your online activities to be tracked. However, since there is no standardized method for browsers to communicate the "Do Not Track" signal, our Site does not currently interpret, respond to, or modify its practices when it receives such signals.

Choices Regarding Your Personally Identifiable Information

Reviewing and Requesting Changes You have the option to access, correct, or view certain Personally Identifiable Information associated with your account by using your account settings. If you wish to review or request changes to your Personal Information, please contact us at: [email protected]

Marketing Communications

To unsubscribe from our marketing emails, simply click on the unsubscribe link provided in the footer of our emails. Alternatively, you can submit a request to us at: [email protected]

Security Measures

We employ commercially reasonable security measures to protect the Personally Identifiable Information we collect and store against loss, unauthorized access, misuse, or destruction. However, please note that no method of data transmission over the Internet or security measure is completely secure. While we strive to use industry-accepted practices to safeguard your Personally Identifiable Information, we cannot guarantee its absolute security.

Third-Party Websites

The Site may include links that redirect you to external websites, including those operated by our affiliates or unrelated third parties. It's important to note that this Privacy Policy applies solely to Personally Identifiable Information collected by us on this Site. We hold no responsibility or liability for the privacy practices of these other websites, except as specified below.

Privacy of Children

The Site is not intended for children under the age of 13, and we do not knowingly collect, use, disclose, or market personal information from or to anyone under 13. If you believe that we have inadvertently collected information from a child or an individual protected by such laws, please notify us immediately at: [email protected], and we will take prompt action to remove such information from our records.

International Users

By visiting our Site and providing us with your data, you acknowledge and agree that we may use the collected data for the purposes stated in this Privacy Policy or in our other communications with you, including transferring information outside your country of residence. Furthermore, this data may be stored on servers located in the United States or other countries. By providing your data, you consent to the transfer and storage of such data within the United States and waive any rights to control or maintain data integrity as provided by national laws or international treaties. If our use or disclosure of Personally Identifiable Information as described in this Privacy Policy violates any laws or regulations outside the United States, please refrain from providing such information.

Notice for Nevada Residents Nevada residents have the right to opt-out of the sale of certain types of personal information as defined by Nevada law. We currently do not engage in the sale of personal information as defined in Nevada law. However, if you are a Nevada resident, you may still submit a verified request to opt-out of sales, and we will record your preferences and implement them in the future if our policy changes. To submit an opt-out request, please contact us at: [email protected]

Notice to California Residents

The following information pertains specifically to California residents and their rights under the California Consumer Privacy Act (CCPA). If you are not a California resident, this section does not apply to you.

Definition of Personal Information

The CCPA defines "personal information" as any information that can be associated with or linked to a particular California resident or household. This includes information that identifies, describes, relates to, or is capable of being linked to you. However, publicly available, deidentified, or aggregated information is not considered personal information.

Right to Know About Personal Information Collected, Disclosed, or Sold

As a California resident, you have the right to request information about the personal information we have collected about you. This includes the right to request specific pieces of personal information, categories of personal information collected, sources of personal information, categories of personal information sold or disclosed for a business purpose, categories of third parties to whom the personal information was sold or disclosed, and the business or commercial purpose for collecting or selling personal information.

Under the CCPA, "sell" means transferring personal information to another business or third party for monetary or other valuable consideration. However, we do not sell personal information as defined by the CCPA.

Collection of Personal Information In the 12 months prior to the last updated date of this Privacy Policy, we have collected the following categories of personal information from California residents directly:

• Identifiers (such as name, postal address, IP address, and email address)
• Unique personal identifiers (such as cookies, beacons, pixel tags, mobile ad identifiers, or similar technologies)
• Internet or other electronic network activity information (such as browsing history, search history, and interaction with websites or applications)
• Geolocation data
• Commercial information (such as records of purchases, product preferences, and other purchasing or consuming histories)

In addition to the purposes mentioned in the "COLLECTING AND USING INFORMATION" section, we collect the above categories of personal information for the following business or commercial purposes:

• Detecting and preventing security incidents
• Providing services on behalf of the business
• Advancing commercial or economic interests

We have also disclosed the following categories of personal information to service providers and third parties for a business purpose:

• Names
• Email addresses
• Postal addresses
• Telephone numbers
• IP addresses
• Information related to consumer interactions with our website, applications, or advertisements
• Records of products purchased, obtained, or considered
• Purchasing histories
• Search histories
• Browsing histories
• Cookies, beacons, pixel tags, or similar technologies

The above categories of personal information were disclosed to service providers, vendors, business partners, and government entities.

Right to Request Deletion of Personal Information As a California resident, you have the right to request the deletion of personal information we have collected about you. However, certain exceptions apply, and we may not be required to comply with a deletion request if retaining the information is necessary for completing a transaction, detecting security incidents, complying with legal obligations, or using the information internally in a manner compatible with the context in which it was provided.

How to Submit a Request to Know or Delete If you have an account, please log into your account to submit a request to know or delete through your account. If you don't have an account, you can submit a request by emailing us at [email protected].

If you have any questions or concerns regarding our privacy policies or practices, please feel free to contact us using the following methods:

Email: [email protected]

We are committed to ensuring that this Privacy Policy is accessible to individuals with disabilities. If you require this Privacy Policy in an alternative format, please contact us using the contact information provided above.

Please note that we do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes, and therefore, we have no obligations under California Civil Code § 1798.83 (commonly known as the Shine the Light law).

We respect your right to privacy, and we will not discriminate against you for exercising your rights under the CCPA. This means that we will not deny you goods or services, charge you different prices or rates, provide a different level or quality of goods or services, or suggest that you will receive different treatment based on your exercise of privacy rights. However, we may offer different prices or provide different levels or quality of goods or services if the difference is reasonably related to the value we receive from your personal information.

If you are submitting a request on behalf of a California resident, please use the designated methods mentioned earlier. We may require additional information to verify your authority to act on behalf of the resident.

From time to time, we may offer financial incentives or price differences in exchange for personal information. For example, subscribing to our mailing list may provide you with a discount. If you choose to participate, you opt in to receiving the financial incentive or price difference and joining our mailing list. You have the right to withdraw from the incentive at any time without reducing the value of any previous incentives received. To withdraw from receiving the financial incentive, you can email us at [email protected]

The financial incentive or price difference is reasonably related to the value of your personal information. We consider factors such as the anticipated revenue generated, the expenses incurred for collecting and using the information, and the expenses related to offering the incentive. The value of your personal information is reflected in the value of the incentive itself.

We strive to protect the privacy and personal information of California residents and appreciate your understanding and cooperation. If you have any further questions or need assistance, please don't hesitate to reach out to us.